Return & Refund Policy

Last updated: April 19, 2026

1. General Refund Policy

[company] (“Word2Film”) strives to provide high-quality AI-powered text-to-video generation services. We understand that sometimes a service may not meet your expectations, and we offer refunds under the conditions outlined below.

2. Refund Eligibility

You may be eligible for a refund if:

  • You request a refund within 14 days of your purchase date
  • The service was not delivered as described on our Website
  • Significant technical issues prevented you from using the service
  • The service is materially different from what was advertised

3. Non-Refundable Items

The following are not eligible for refunds:

  • Subscription credits or tokens that have already been used for video generation
  • Services that have been fully consumed during the billing period
  • Accounts that have been terminated due to violation of our Terms of Use
  • Requests made after the 14-day refund period

4. How to Request a Refund

To request a refund:

  1. Send an email to support@word2film.com with the subject line “Refund Request”
  2. Include your account email, order/transaction ID, and the reason for your refund request
  3. Provide any relevant details or evidence supporting your request

5. Refund Processing

5.1. Review Period

We will review your refund request within 5 business days of receipt and notify you of the outcome via email.

5.2. Approved Refunds

Once approved, refunds will be credited to your original payment method within 10 business days. Processing times may vary depending on your bank or card issuer.

5.3. Partial Refunds

In cases where only a portion of the service was unsatisfactory or partially used, we may offer a partial refund or service credit at our discretion.

6. Subscription Cancellations

  • You may cancel your subscription at any time through your account settings
  • Upon cancellation, you will retain access to your subscription features until the end of the current billing period
  • No refund will be issued for the remaining unused portion of the current billing period after the 14-day window

7. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank. Filing a chargeback without first attempting to resolve the issue with us may result in account suspension.

8. Contact Us

For questions about refunds or to submit a refund request, please contact us:

Email: support@word2film.com
Company: [company]
Registration Number: [regnumber]
Address: [adress], Estonia