Return & Refund Policy
Last updated: November 30, 2025
1. Return Policy
We offer a 30-day return policy for most items. Items must be returned in their original condition with all tags and packaging intact. Custom or personalized items are not eligible for return unless there is a defect in workmanship.
2. Refund Process
To initiate a return or refund:
- Contact our customer service team within 30 days of purchase
- Provide your order number and reason for return
- Receive return authorization and shipping instructions
- Ship the item back to us using the provided return label
- Once received, we will process your refund within 5-7 business days
3. Refund Methods
Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your financial institution:
- Credit/Debit Cards: 5-7 business days
- PayPal: 3-5 business days
- Bank Transfer: 7-10 business days
4. Non-Refundable Items
The following items are not eligible for return or refund:
- Digital products and downloads
- Custom or personalized items
- Items damaged by misuse or normal wear and tear
- Items returned after 30 days
- Items without original packaging or tags
5. Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. We will provide a prepaid return label for defective items.
6. Exchanges
We offer exchanges for items of equal or greater value. If the new item costs more, you will be charged the difference. If it costs less, we will refund the difference.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund at no cost to you.
8. Contact Information
For questions about returns or refunds, please contact us:
Email: returns@company.com
Phone: +1 (555) 123-4567
Address: 123 Innovation Street, Suite 15, New York, NY 10001